Privacy Policy

Introduction

Dreamy Crypt Ltd respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard data when you interact with our website or use our services.

We operate in full compliance with UK data protection legislation, including the Data Protection Act 2018 and UK GDPR. Our approach prioritizes transparency and gives you control over your personal information.

Information We Collect

The personal information we gather depends on how you interact with our services. We collect only what's necessary to provide effective guidance and maintain our business relationship with you.

Information You Provide Directly

When you contact us or use our services, you may provide:

• Name and contact details (email address, postal address)
• Information about your home (property type, location, rental or ownership status)
• Details about your settlement situation and specific challenges
• Payment information when purchasing services
• Any other information you choose to share during consultations

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device type and operating system

This information helps us understand how visitors use our site and identify potential technical issues.

How We Use Your Information

We process your personal data for specific, legitimate purposes:

Providing Our Services

We use your information to deliver personalized home settlement guidance, respond to inquiries, schedule consultations, and provide ongoing support. Understanding your specific situation allows us to tailor our recommendations effectively.

Business Operations

Personal data supports essential business functions including processing payments, maintaining client records, sending service-related communications, and fulfilling our contractual obligations.

Improving Our Services

We analyze anonymized data to identify common challenges, refine our guidance, and develop new services that better serve newcomers to the UK. Individual client information remains confidential.

Legal Compliance

We retain necessary records to comply with UK tax laws, accounting requirements, and other legal obligations applicable to our business.

Legal Basis for Processing

Under UK GDPR, we rely on several legal bases for processing your personal information:

• Contractual Necessity: Processing required to deliver services you've purchased or requested
• Legitimate Interests: Activities that benefit our business while respecting your privacy rights, such as improving services and preventing fraud
• Legal Obligation: Compliance with UK laws governing business operations and record-keeping
• Consent: For specific activities where we've requested your explicit permission

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We share data only in limited circumstances:

Service Providers

We work with carefully selected third-party services that support our business operations:

• Email hosting and communication platforms
• Payment processors for handling transactions
• Cloud storage providers for secure data backup
• Accounting software for financial record-keeping

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information if required by law, court order, or regulatory authority. We will notify you of such requests unless legally prohibited from doing so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security measures include encrypted data transmission, secure password protocols, regular security assessments, restricted access to personal information, and secure backup systems. While we take protection seriously, no internet-based system can be guaranteed completely secure.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Client consultation records are typically maintained for seven years to comply with UK tax and accounting regulations. Website analytics data is retained for two years. Email correspondence related to active inquiries or services is kept for the duration of our relationship plus two years.

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit how we use your information
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke permission for activities requiring your consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. Essential cookies enable basic site features, while analytics cookies help us understand visitor behavior.

You can control cookie preferences through our cookie banner or your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites we believe might be useful. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently gathered such data, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through our website or directly to clients when appropriate.

The "Last updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this page occasionally to stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Dreamy Crypt Ltd
47 Redland Grove
Bristol BS6 6PG
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk